Before you begin
Use the email address on your Build Me Web account. Reset links expire after one hour and can only be used once.
Start a reset
Open Forgot password and enter your account email. We send a reset message if that address matches an account. For privacy, the confirmation screen looks the same whether or not the email exists.
- Go to Forgot password from the sign-in screen.
- Enter your work email and submit.
- Check inbox and spam for a message from Build Me Web.
Open the email link
Click the reset button in the email, then choose a new password that meets the requirements (length and complexity). Sign in with the new password on every device that still has an old session.
SSO accounts
If your workspace uses single sign-on, password resets happen at your identity provider (Google Workspace, Microsoft Entra, Okta, and similar). Build Me Web cannot change that password. Contact your workspace admin if you cannot reach the IdP.
Still locked out?
- Confirm you are using the correct email (personal vs work)
- Request a new reset after the previous link expires
- Ask an Admin to verify your membership under Settings Team
- Contact support with the account email and last successful sign-in date