Legal

Privacy Policy

Last updated: July 31, 2026

This policy explains what information Build Me Web collects, how we use it, and the choices you have when you use our websites and services.

Overview

Build Me Web (“we,” “us,” or “our”) provides websites, commerce, applications, AI, cloud hosting, and related services (together, the “Services”). This Privacy Policy applies to personal information we process when you visit our marketing site, create an account, use the platform, contact support, or otherwise interact with us.

If you use Build Me Web to run a site or app for your own customers, you are the controller of that customer data. We process it as a service provider on your instructions under your agreement with us.

Information we collect

Account and contact information

When you create an account, start a project, or contact us, we may collect your name, email address, organization name, phone number, password, and related profile details.

Billing information

If you purchase a paid plan, our payment processors collect payment details needed to charge you. We receive limited billing metadata such as plan type, transaction status, and invoices — not full card numbers when payment is handled by a processor.

Service and content data

To provide the Services we process content and configuration you upload or create — for example site content, product catalogs, forms, app data, AI prompts you submit in product features, and hosting configuration.

Usage and device data

We automatically collect information about how the Services are used, including IP address, browser type, device identifiers, pages viewed, referring URLs, approximate location derived from IP, and diagnostic logs needed for security and reliability.

Communications

If you email us, open a support ticket, or join a call, we keep the content of those communications and related metadata.

How we use information

We use personal information to:

  • Provide, operate, secure, and improve the Services
  • Create and manage accounts, authenticate users, and process payments
  • Respond to support requests and send service-related notices
  • Monitor abuse, prevent fraud, and enforce our terms
  • Analyze product performance and reliability (including aggregated metrics)
  • Send product updates or marketing communications where permitted — you can opt out of marketing at any time
  • Comply with legal obligations and protect our rights

We do not sell your personal information.

When we share information

We may share personal information with:

  • Service providers who help us host infrastructure, process payments, deliver email, provide analytics, or support customer operations — under contracts that limit their use of the data
  • Partners you choose when you connect third-party tools or engage certified experts through our partner program
  • Professional advisors such as lawyers or auditors when needed
  • Authorities when required by law, legal process, or to protect safety, security, or rights
  • Business transfers if we are involved in a merger, acquisition, or asset sale, subject to appropriate safeguards

Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember preferences, measure site performance, and understand how our marketing pages are used. You can control cookies through your browser settings. Some features may not work if essential cookies are disabled.

Retention

We keep personal information only as long as needed for the purposes described in this policy, including to provide the Services, meet legal and accounting requirements, resolve disputes, and enforce agreements. Retention periods vary by data type and account status. When information is no longer needed, we delete or anonymize it.

Security

We use administrative, technical, and physical safeguards designed to protect personal information — including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure; we work to continuously improve our protections. For more detail, see our Security page.

Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or export personal information, object to or restrict certain processing, or withdraw consent where processing is based on consent. You may also opt out of marketing emails using the unsubscribe link in those messages.

To exercise privacy rights related to your Build Me Web account, contact us using the details below. We may need to verify your identity before responding. If you are an end user of a site or app built on our platform, contact that business first — they control your data on their properties.

Children

The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

International transfers

We may process and store information in countries other than where you live. When we transfer personal information internationally, we use appropriate safeguards required by applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. If changes are material, we will provide additional notice as required by law.

Contact us

If you have questions about this Privacy Policy or how we handle personal information, contact us:

Privacy Policy — Build Me Web